The availability of the customer and tech support that a shared hosting company provides will tell you a lot for the services they supply as well. When you can use just e-mails or tickets, you have almost certainly come across some reseller not the actual hosting provider. If this is the case, you'll probably have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for additional assistance. If the supplier offers different options for communication with quick response time which are available at any time, they're most likely the top provider, not just a reseller. Which means that you will take advantage of well-timed assistance and excellent support because they will have immediate access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is generally better to be able to contact your web hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Hosting
All of our Linux shared hosting services come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting solutions well before you make a purchase or you are a current customer and you have any kind of question or some difficulty, you're able to contact us at any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex matters or any issues that require more time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, so whatever your trouble is, it'll be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 support services even on public holidays. All of your sites will be available at all times and so will we. With various connection options, you are able to choose the optimal approach to contact us and learn more about our solutions if you don't have an account yet, or request support if you are already one of our customers. You are able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour response time guarantee, though it rarely takes more than 20 min to get assistance no matter the nature of the trouble. Using our customer and technical support services, we will be available for you whenever you need us, not several days later.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we offer includes 24/7 customer and technical support, so if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we offer different methods of communication - telephone support with a couple of local numbers internationally, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it'll be easier to track what's going on. The maximum warranted response time for all email messages and tickets is one hour, but it rarely takes that long to get help. In case you add the Managed Services upgrade that we offer, our admins can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we supply include 24/7 support via various methods of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you can phone one of the local numbers we have globally or you may use our live chat support and consult with a live agent. For solely tech issues that need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to monitor a given problem. The answer time for them rarely exceeds half an hour, so that you can forget about waiting for an entire day to receive assistance. The support service is available for any kind of server-related issues, including the pre-installed software. If you want assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we offer with all of the packages.