There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. This is the least complicated form of correspondence for a number of reasons. In case no help desk staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy & paste large pieces of info without needing to worry about printing mistakes, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, so if you need to supply information or to follow guidelines, you will need to use at least two separate interfaces and this number might rise if you would like to manage several domains. Also, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting services feature an integrated support ticket system, which is included in our in-house created Hepsia Control Panel. As opposed to other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in one and the same place – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with a few clicks without having to sign out of your hosting Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will provide you with more info and which may help you solve any given problem before you actually open a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything in one single place, so we have implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will allow you to handle the communication with our client support team together with your websites, so you will not need to remember one more logon name for a different admin console. You will be able to send a new ticket or to check the status of an old one with less than several mouse clicks whilst you’re browsing the content within your semi-dedicated account. In addition, you can search through older tickets using a clever search function or check applicable knowledge base articles, which contain solutions to commonly confronted obstacles. The inbuilt trouble ticket system is monitored 24x7x365 with the maximum response time being only 1 hour, so there will always be someone to help you out.