There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. This is the least complicated form of correspondence for a number of reasons. In case no help desk staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy & paste large pieces of info without needing to worry about printing mistakes, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, so if you need to supply information or to follow guidelines, you will need to use at least two separate interfaces and this number might rise if you would like to manage several domains. Also, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.