Live Chat Support
What are the main benefits of the Live Chat service?
A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's an efficient method to receive some info about the web hosting services or have some issue resolved because you're speaking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the smaller chance of errors any time you exchange information like usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you're able to do something different while the representative examines the issue involved. Also, you are able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you will need to pay in case you are calling to another country.
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Live Chat Support in Shared Hosting
We provide a live chat assistance service for all
Linux shared hosting services that we offer and we are able to help you with almost everything in real time. In case you do not have an account with our company yet, we'll be able to provide you with more information about the packages so as to help you to select the most suitable package. If you are an active client, we can help you with any billing or general matter along with with plenty of common technical troubles, for example an email address installation in a desktop email client. When you are unable to give us a call for whatever reason or you're in some country where we do not have a local telephone number, our live chat is the best way to contact us. Of course, some troubles need additional time to examine and test, therefore you will need to open a ticket to our technicians, still, we will save you time and help you with numerous problems on the chat.
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Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, so whenever you have any kind of questions regarding our
Linux semi-dedicated hosting, you are able to get in touch with our customer care team anytime regardless of whether you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and troubles, yet we're able to assist you with various technical questions as well. We can help you pick the best plan for your web sites in case you do not have an account yet, we can answer all the billing questions or concerns you could have or we can assist you with installing your new email address on your personal computer or smart phone - all of this will be done promptly as our live chat service is online all day long, each and every day. Any time you want support, you'll be able to chat with a representative and save a lot of time.