One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and in what ways you, as the client, can benefit from it.
If you’re a site owner, a problem could always surface and it does not automatically need to be related to the web hosting service itself. For instance, something may go wrong when you bring a script up to date or some critical content could be edited or deleted unintendedly. No matter what the essence of the problem may be, you’ll have to contact the client care team and request them to retrieve a backup or to assist you in fixing the problem that you’re encountering. How quickly they will do this will predetermine the interval of time that your websites will be unreachable. For particular websites such as social networking websites or web shops, an elongated downtime interval often means losing customers and money. That is why, it is very important that you use the services of a hosting company that provides not only a very good tech support service, but also a timely one.
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One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any client support ticket that you submit or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and national holidays. Irrespective of the nature of your question or issue, we will help you straight away and will provide you with the necessary information to troubleshoot any problem with your sites. The real reply time commonly doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours and hours on end to get an issue fixed or what is even worse – waiting around one whole day only to obtain a response that more information is necessary while nothing is solved. We’ll offer you assistance at once as we understand just how expensive time can be in the dynamic digital realm. The sixty-minute reply time guarantee is valid for any billing or technical query that you may have relating to our
Linux shared hosting services.
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One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize precisely how essential it is to obtain quick assistance, we guarantee that you won’t ever need to wait for more than one hour to receive an answer to any ticket that you submit through your
semi-dedicated server Control Panel. Actually, you will rarely need to wait for more than 20-30 minutes and this applies to any question regardless of what its nature is – general, billing or technical. Plus, our client and tech support team will be at your service 24-7-365, which means that even if you send a ticket during holidays, you will always get a blazing-fast response, which will include the answer to a query, the solution to an obstacle or the info needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a day awaiting a response like you would with lots of other providers.