Phone Support
What does ?phone support? mean in the realm of Internet hosting?
Though this is not the mainaspect to help you recognize a dependable shared hosting company from a bad one and a reseller from an actual supplier, the option to call and consult with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach someone if you're in need of support. The telephone support for web hosting services may range from standard to experienced, therefore the issues that can be resolved with a call vary depending on the particular company. In the general case, these issues are more basic and include billing or first level tech issues as more complex problems usually require a support ticket where both you and the sysadmins can follow what's going on with a specific situation. Still, the option to phone call your service provider will save you a lot of time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.
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Phone Support in Shared Hosting
Because we have live phone support 14 hrs per day, you're able to call us and consult with one of our customer support agents to get more information about all of the
Linux shared hosting services that we offer and ensure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we now have telephone numbers on 3 different continents so you're able to call the one nearer to you - in the United States of America, the UK or Australia. If you're already a customer, you can call us about general and billing matters, and about some tech matters. In case the trouble is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, that will allow both you and our technical support team to track the information provided by either side.
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Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any queries about the
semi-dedicated server packages that we offer. Whether you'd like to learn more about our packages, you have a billing issue or some general problem, you can just give us a call. Although some more technical problems could require a ticket to give some time to our tech support crew to investigate, we're able to assist you with countless tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in another country, we have a global number where you are able to get in touch with us.