Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section incorporated into our Site Control Panel. It offers an ever–enlarging knowledgebase with commonly asked questions and in–depth educational articles contributed by our skilled customer support team.

  • Top quality support service

  • Educational Video Clips

  • We have prepared a selection of educational video tutorials that visually display how to handle a typical problem related to your Linux shared hosting services account. You’ll find the educational video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 help desk service with a one–hour support ticket response time guarantee. A group of knowledgeable techs will be at your disposal to reply to all the enquiries that you could possibly have. During non–busy hours, a reply will be supplied in even less than 20 minutes.