Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Warranty

  • Our client support crew is available 24/7 to respond to all of your help inquiries. Every ticket you post to us is going to be replied to within maximum 1 hour. If your problem calls for the aid of one of our administrators, we are going to forward the ticket to the technician in charge and will notify you that the case will soon be resolved.

  • Top quality support service

  • Qualified Tech Assistance Service

  • Our customer assist team is going to be online for you round the clock to to take care of all support demand tickets that you submit. We offer tech assistance for the programs that are pre–configured on your web server. These include our custom produced Site Control Panel, the selected OS and also the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • A complete and frequently updated article base is integrated into our in–house built Site Control Panel. It provides quick tips about how to execute all the regular web site management duties. The Help area features exhaustive how–to articles and reviews and step by step video guides. You can open the Help area by pressing the Help or Video buttons in the top right side of each Control Panel section.